Billing Terms & Conditions

Last updated: 18 September 2026

These Billing Terms & Conditions explain how payments, billing information, order charges and refunds are handled when you purchase products from Erdington Pet Centre through erdingtonpet.co.uk.

By placing an order on our website, you agree to these Billing Terms together with our Terms of Service, Shipping Policy, Refund & Returns Policy and Privacy Policy.

1. Payments & Billing Information

Accepted Payments

We accept the payment methods displayed and available during checkout.

Depending on your device, location and payment provider, available methods may include:

  • Major debit cards

  • Major credit cards

  • Digital wallets

  • Other payment methods displayed at checkout

The payment options shown at checkout are the payment methods currently available for your transaction.

Billing Information

When placing an order, you must provide accurate and complete billing information.

This may include:

  • Full name

  • Billing address

  • Postcode

  • Email address

  • Telephone number

  • Payment information

You are responsible for ensuring that the information supplied is correct and that you are authorised to use the selected payment method.

Incorrect billing information may result in a payment being declined or an order being delayed while additional verification is completed.

Payment Authorisation

When you submit an order, your payment method may be authorised or charged for the amount displayed during checkout.

Payments may be processed by independent third-party payment providers.

Your bank, card issuer or payment provider may perform additional verification or security checks before approving the transaction.

Payment Security

Payment information is processed using the secure payment systems available through our e-commerce platform and payment providers.

Complete payment card details may be handled directly by the relevant payment processor and are not necessarily stored by Erdington Pet Centre.

We may use reasonable fraud-prevention measures to protect our customers and business against unauthorised transactions.

2. Prices, Charges & Refunds

Product Prices

Product prices are displayed on erdingtonpet.co.uk.

The total amount payable will be shown during checkout before you submit your order.

Where applicable, your order total may include:

  • Product prices

  • Delivery charges

  • Discounts or promotional adjustments

  • Applicable taxes

Currency

Prices displayed on our UK website are generally shown in Pounds Sterling (GBP / £) unless another currency is clearly displayed.

Your bank or payment provider may apply currency conversion fees or other charges if your payment account uses a different currency. Such charges are controlled by your financial institution and not by Erdington Pet Centre.

Delivery Charges

Available shipping methods and their applicable costs are displayed during checkout.

Our standard UK delivery options are:

Economy Delivery: Free — estimated 5–8 business days
Standard Delivery: £15 — estimated 3–4 business days

Orders are normally processed within 1–3 business days.

Please review our Shipping Policy for complete delivery information.

Discounts and Promotional Codes

Where promotional or discount codes are available, additional conditions may apply.

Unless otherwise stated:

  • Discount codes must be entered before completing checkout

  • Discounts cannot normally be applied retrospectively

  • Certain products may be excluded

  • Promotions may have expiry dates

  • Some offers may not be combined

We reserve the right to withdraw or correct promotions where permitted by law, including where an obvious error has occurred.

Pricing Errors

We make reasonable efforts to ensure that product prices are accurate.

If an obvious pricing error is discovered after an order is submitted, we may contact you before fulfilling the affected item.

Where appropriate, you may be given the opportunity to proceed at the correct price or cancel the affected item for a refund.

Refunds

Approved refunds are normally issued to the original payment method used for the purchase.

Once we have processed a refund, your bank, card issuer or payment provider may require additional time to make the funds available.

Please review our Refund & Returns Policy for complete information regarding returns and refunds.

Duplicate or Incorrect Charges

If you believe you have been charged incorrectly or more than once for the same transaction, contact us at:

help@erdingtonpet.co.uk

Please provide your order number and relevant transaction details so we can review the issue.

For your security, please do not send complete payment card numbers by email.

3. Order Verification & Contact Information

Order Verification

We may perform reasonable security checks before processing or dispatching an order.

In some circumstances, an order may be temporarily held while payment or customer information is verified.

This may occur where:

  • Payment authorisation fails

  • Billing information cannot be verified

  • Information appears incomplete

  • Unusual transaction activity is detected

  • Fraud or unauthorised payment is reasonably suspected

Where appropriate, we may contact you for additional information reasonably necessary to verify the transaction.

Declined Payments

A payment may be declined by your bank, card issuer or payment provider.

Possible reasons may include:

  • Incorrect payment details

  • Insufficient available funds

  • Security restrictions

  • Billing address mismatch

  • Payment-provider verification requirements

If your payment is declined, you may try another payment method available at checkout or contact your payment provider.

Order Confirmation

After placing an order, you may receive an order confirmation by email.

Please review the confirmation carefully and contact us promptly if you notice an error in your order or customer information.

Fraud Prevention

We reserve the right to review, hold or cancel transactions where reasonably necessary to protect against suspected fraud, unauthorised payments or misuse of our services.

If an order is cancelled after payment has been successfully collected, the appropriate refund will be processed to the original payment method.

Chargebacks and Payment Disputes

If you believe there is a problem with an order or payment, we encourage you to contact us first so we can investigate and attempt to resolve the matter.

Nothing in these Billing Terms limits any legal rights you may have regarding payments or disputes.

Changes to These Billing Terms

We may update these Billing Terms periodically to reflect changes to our payment methods, website, business practices or applicable requirements.

The latest version will be published on our website with an updated revision date.

Contact Us

For billing, payment or transaction enquiries, please contact:

Erdington Pet Centre
177 High St
Birmingham B23 6SY
United Kingdom

Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361
Website: erdingtonpet.co.uk