Payment Methods

Last updated: 18 September 2026

At Erdington Pet Centre, we aim to provide a simple and secure checkout experience when you shop at erdingtonpet.co.uk.

Available payment methods are displayed during checkout and may vary depending on your device, location and the payment services currently enabled on our store.

1. Accepted Payment Methods

Paying for Your Order

You can pay for your order using any of the payment methods displayed as available during checkout.

Depending on availability, these may include supported:

  • Debit cards

  • Credit cards

  • Digital wallets

  • Accelerated checkout methods

  • Other payment options displayed at checkout

The payment methods shown during checkout are the current methods available for your order.

Currency

Prices on erdingtonpet.co.uk are displayed in British Pounds Sterling (GBP / £) unless otherwise indicated.

Any currency conversion or additional charges applied by your card issuer, bank or payment provider are determined by that provider.

Payment Authorisation

When you submit an order, your payment method may be subject to authorisation and security checks by the relevant payment provider.

An order may not be completed if payment is declined, cannot be authorised or additional verification is required.

Please ensure your billing information is entered accurately when completing your purchase.

2. Secure Payments & Billing

Payment Security

We take reasonable measures to help protect customers when shopping through our website.

Payment transactions are processed through the secure payment services available through our online checkout.

We do not recommend sending payment card details by email, contact form, social media or other unsecured communication methods.

Billing Information

When placing an order, you may be asked to provide information including:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Payment information required by the payment provider

Please ensure that the information you provide is complete and accurate.

Incorrect billing information may result in a payment being declined or an order requiring additional verification.

Payment Verification

For security and fraud-prevention purposes, some transactions may be subject to additional checks.

Where necessary, we or the relevant payment provider may request additional information to verify a transaction.

We reserve the right to cancel or decline an order where payment cannot be successfully authorised or where we reasonably identify a payment or security concern.

Failed or Declined Payments

If your payment is declined, please check that:

  • Your payment details are correct

  • Your billing address is accurate

  • Sufficient funds or credit are available

  • Your bank or payment provider has authorised the transaction

If the issue continues, you may need to contact your bank or payment provider or use another payment method available at checkout.

3. Charges, Refunds & Payment Support

Order Charges

The total amount payable for your order will be displayed before you complete checkout.

This may include the price of your products and any applicable delivery charges.

You will have an opportunity to review the total before submitting your order.

Refunds

Where a refund is approved in accordance with our Refund & Returns Policy, it will normally be issued to the original payment method used for the purchase.

After a refund has been processed, your bank or payment provider may require additional time before the funds appear in your account.

Duplicate or Unrecognised Charges

If you believe you have been charged more than once or do not recognise a transaction associated with an order from our store, please contact us so that we can review the relevant order information.

For your security, never send your complete card number, security code, online banking password or other sensitive payment credentials by email.

Contact Us

If you have questions about payment for an order, please contact:

Erdington Pet Centre
177 High St
Birmingham B23 6SY
United Kingdom

Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361
Website: erdingtonpet.co.uk

When contacting us about a payment, please include your order number where available, but do not send complete payment card details or passwords.