Contact Us

Welcome to Erdington Pet Centre. If you have a question about an order, product, delivery, return or any other enquiry, our customer support team is here to help.

1. Get in Touch

Customer Support

For general questions or assistance with an existing order, please contact us using the details below:

Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361

When contacting us about an existing order, please include your order number so we can identify your purchase and assist you more efficiently.

What We Can Help With

You can contact us regarding:

Product information
Order questions
Shipping and delivery
Order tracking
Returns and refunds
Payment and billing enquiries
Damaged or incorrect products
Website assistance
General customer service enquiries

2. Store Information

Erdington Pet Centre

Erdington Pet Centre
177 High St
Birmingham B23 6SY
United Kingdom

Website: erdingtonpet.co.uk
Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361

Order Enquiries

If your enquiry relates to an order, please provide:

Your full name
Order number
Email address used for the order
A brief description of your enquiry

For damaged or incorrect products, photographs of the product and packaging may help us review your request.

For your security, please do not send complete payment card details or passwords by email.

3. Customer Care

Shipping & Tracking

For questions about delivery or tracking, please include your order number when contacting us.

Tracking information may also be provided after your order has been dispatched where tracking is available.

Returns & Refunds

If you wish to request a return or report an issue with an order, contact:

help@erdingtonpet.co.uk

Please contact us before sending a return so we can provide the appropriate return instructions.

Our standard return period is 30 days, subject to our Refund & Returns Policy and your applicable statutory rights.

Privacy Enquiries

For questions about how we collect, use or protect your personal information, please contact: