Shipping Policy
Last updated: 18 September 2026
At Erdington Pet Centre, we aim to provide a clear and reliable delivery experience for our customers. This Shipping Policy explains our order processing, delivery options and what to expect after placing an order through erdingtonpet.co.uk.
1. Order Processing & Delivery
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK public and bank holidays.
During busy periods, promotional events or holidays, processing may occasionally take longer.
Once your order has been processed and dispatched, you will receive a dispatch confirmation where applicable.
UK Delivery
We currently offer the following delivery options within the United Kingdom:
Economy Delivery
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Estimated delivery: 5–8 business days
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Shipping cost: FREE
Standard Delivery
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Estimated delivery: 3–4 business days
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Shipping cost: £15
Delivery estimates generally apply after order processing and are not guaranteed delivery dates.
The available delivery options and applicable charges will be displayed at checkout before you complete your purchase.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
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Full name
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House number or building name
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Street address
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Town or city
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Postcode
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Contact details
If you notice an error after placing your order, contact us as soon as possible at help@erdingtonpet.co.uk.
We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
2. Dispatch, Tracking & Delivery Issues
Order Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch notification.
Delivery Times
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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Public holidays
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High seasonal demand
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Transport disruptions
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Incorrect or incomplete delivery information
If your order is significantly delayed, please contact us so we can review the available tracking information and assist you.
Multiple Parcels
Some orders containing multiple products may be dispatched in separate parcels.
If this happens, the parcels may arrive at different times and may have separate tracking information.
Failed Delivery
If a delivery attempt is unsuccessful, the carrier may:
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Attempt delivery again
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Leave instructions for redelivery
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Deliver the parcel to an appropriate collection point
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Return the parcel to the sender
Customers should follow the carrier's tracking information and delivery instructions where provided.
Incorrect or Incomplete Address
If an order cannot be delivered because the delivery information supplied during checkout was incorrect or incomplete, please contact us.
Additional delivery costs may apply if the parcel needs to be sent again due to an address error supplied by the customer.
Lost or Missing Parcels
If your tracking information indicates that your parcel has not arrived within the expected timeframe, contact us at:
Please provide your order number and relevant delivery information so we can investigate the issue.
Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible.
Where appropriate, we may request:
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Your order number
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A description of the issue
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Photographs of the item
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Photographs of the packaging
This information helps us assess the issue and determine the appropriate next steps.
3. Cancellations, Returns & Contact
Order Cancellations
If you wish to cancel an order, contact us as soon as possible at help@erdingtonpet.co.uk.
If your order has not yet been dispatched, we will review whether cancellation is still possible.
If the order has already been dispatched, you may need to follow our applicable returns procedure.
Nothing in this policy limits any cancellation or return rights you may have under applicable UK consumer law.
Returns
We offer a 30-day returns period, subject to our Return & Refund Policy and applicable consumer rights.
Please review our Return & Refund Policy for information about eligibility, return procedures, refunds and exclusions.
Delivery Charges and Returns
Whether an original delivery charge or return delivery cost is refundable depends on the circumstances of the return and your applicable statutory rights.
This policy does not affect your rights where goods are faulty, damaged, incorrectly supplied or otherwise not as described.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business practices or applicable requirements.
The latest version will be published on our website with the updated revision date.
Contact Us
For questions regarding shipping, tracking or delivery, please contact:
Erdington Pet Centre
177 High St
Birmingham B23 6SY
United Kingdom
Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361
Website: erdingtonpet.co.uk