Terms of Service
Last updated: 18 September 2026
This website is operated by Erdington Pet Centre. Throughout the website, the terms “we,” “us,” and “our” refer to Erdington Pet Centre.
These Terms of Service govern your access to and use of erdingtonpet.co.uk, including purchases made through our online store.
By accessing our website, placing an order or using our services, you agree to these Terms of Service and any policies referenced on our website.
If you do not agree with these Terms, please do not use our website or services.
1. Website Use & Online Store Terms
Eligibility and Acceptable Use
By using this website, you confirm that you have the legal capacity to enter into transactions through our store or are otherwise using the website with appropriate permission.
You agree not to use our website or services:
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For unlawful or fraudulent purposes
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To transmit viruses, malware or harmful code
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To interfere with the security or operation of the website
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To collect information about other users unlawfully
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To attempt unauthorised access to our systems
We reserve the right to restrict access to our services where reasonably necessary to protect our customers, website or business.
Product Information
We aim to provide accurate product descriptions, photographs, specifications, prices and availability information.
However, minor differences may occur between product images displayed on a screen and the physical product, including differences caused by lighting, screen settings, packaging updates or manufacturer changes.
Customers should review product descriptions, measurements, compatibility information and other relevant details before ordering.
Product Availability
All products are subject to availability.
Adding an item to your basket does not guarantee that stock will remain available until your order has been accepted.
If an item becomes unavailable after you place an order, we will contact you and, where appropriate, issue a refund for the unavailable item.
Pricing
Product prices are displayed on our website and may change from time to time.
The price applicable to your order will generally be the price displayed when you submit the order, subject to correction of obvious errors and applicable law.
Delivery charges, where applicable, will be displayed during checkout before you complete your purchase.
Errors and Inaccuracies
We aim to keep website information accurate, but occasional errors may occur in:
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Product descriptions
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Prices
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Images
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Availability
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Specifications
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Promotions
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Delivery information
Where an obvious pricing or listing error affects an order, we may contact you before fulfilling the affected item and provide appropriate options in accordance with applicable law.
2. Orders, Payments & Delivery
Placing an Order
When you place an order through erdingtonpet.co.uk, you are making an offer to purchase the products in your order.
After submitting an order, you may receive an automated confirmation acknowledging that we have received it.
An acknowledgement does not necessarily mean that your order has been accepted.
We may decline or cancel an order where reasonably necessary, including where:
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A product is unavailable
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Payment cannot be authorised
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The delivery information is incomplete or invalid
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An obvious pricing or product information error has occurred
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Fraud or unauthorised activity is reasonably suspected
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We cannot legally fulfil the transaction
Where payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.
Payments
Customers must provide accurate and authorised payment information.
Payments may be processed by independent third-party payment providers.
Depending on availability at checkout, accepted payment methods may include debit cards, credit cards, digital wallets or other supported payment options.
Payment providers may perform security, fraud-prevention or verification checks before approving a transaction.
Fraud Prevention
We may use reasonable fraud-prevention and security measures to protect customers and our business.
An order may be held for review where unusual or potentially unauthorised activity is detected.
In some circumstances, we may request additional information reasonably necessary to verify an order before dispatch.
Shipping and Delivery
Orders are normally processed within 1–3 business days.
Our standard UK delivery options are:
Economy Delivery
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Estimated delivery: 5–8 business days
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Cost: Free
Standard Delivery
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Estimated delivery: 3–4 business days
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Cost: £15
Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
Please review our Shipping Policy for complete delivery information.
Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
If you discover an error in your delivery information, contact us as soon as possible at:
We cannot guarantee that delivery information can be changed after an order has entered processing or has been dispatched.
Returns and Refunds
We offer a 30-day return period, subject to our Refund & Returns Policy and applicable consumer rights.
Certain products may have return restrictions where legally permitted, particularly products affected by hygiene, health or personalisation considerations.
Please review our Refund & Returns Policy before requesting a return.
Cancellations
If you wish to cancel an order, contact us as soon as possible.
If the order has already been dispatched, you may need to follow the applicable returns procedure.
Nothing in these Terms limits statutory cancellation rights available to consumers under applicable UK law.
3. Legal Terms, Liability & Contact
Intellectual Property
Unless otherwise stated, content appearing on erdingtonpet.co.uk, including our branding, original text, graphics, website design and other materials, is owned by, licensed to or otherwise lawfully used by Erdington Pet Centre or the relevant rights holder.
Third-party trademarks, product names and other intellectual property remain the property of their respective owners.
You may not reproduce, distribute, commercially exploit or modify protected website content without appropriate permission, except where permitted by law.
Third-Party Services
Our website may use or link to services provided by third parties, including:
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Payment providers
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Delivery companies
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Website technology providers
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Analytics services
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Other external websites
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for independently operated third-party websites or services except to the extent required by applicable law.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.
Disclaimer
We aim to keep our website available, accurate and secure. However, we do not guarantee that the website will always operate without interruption or technical errors.
Nothing in these Terms excludes warranties, guarantees or other protections that cannot legally be excluded.
Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.
Subject to those protections, we are not responsible for losses caused solely by events outside our reasonable control where the law permits such limitations.
These Terms do not affect your statutory rights as a consumer.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses reasonably arising from your unlawful use of our website or deliberate violation of these Terms.
Nothing in this section limits rights or protections that cannot legally be restricted.
Severability
If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we have waived our right to enforce it later.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this website with an updated revision date.
Governing Law
These Terms are governed by the applicable laws of England and Wales, without limiting any mandatory consumer protections or jurisdictional rights available to you under applicable law.
Contact Information
Questions about these Terms of Service can be sent to:
Erdington Pet Centre
177 High St
Birmingham B23 6SY
United Kingdom
Email: help@erdingtonpet.co.uk
Phone: +44 7426 018361
Website: erdingtonpet.co.uk